The region of Delhi-NCR is going through a cold wave, with dense fog engulfing the capital. The Indira Gandhi International Airport, which is located on the border of New Delhi and Gurgaon is facing low visibility issue as well. Multiple flights were delayed and a few cancelled in the past few days due to almost zero visibility at the Delhi Airport. This has led to a chaos at the IGI.
Also read: Air India Passenger Finds Chicken In Vegetarian Meal
Multiple videos of aggrieved passengers are making a round on the internet. In one incident, a passenger punched an IndiGo pilot as he was making a delay announcement at the Delhi Airport. Now, actor Ranvir Shorey has blamed India’s largest airline for a ‘traumatic’ experience.
Sharing his ordeal on X.com (formely Twitter), Ranvir, who has acted in movies like Tiger and Khosla Ka Ghosla, blamed airline for a delay of 10 hours. He also said that their was a lack of communication and clarity from the airline’s staff a the airport.
Ranvir Shorey Shares His Experience
Posting on X.com, Ranvir said, “Our flight was scheduled for 2 PM. All 8 of us checked in 2 hours prior as stipulated, and only then were we informed that the flight is 3 hours late due to bad weather (fog). We were not intimated prior to reaching the airport. Still, we did not complain, thinking there must have been a communication issue and were completely understanding, as we were aware that at this time of the year these things happen sometimes.”
Ranvir Shorey was travelling from Bengaluru to his home. He further writes that, “The flight was now scheduled for 5 PM. At 3 PM, after being checked checked in at the airport for more than 3 hours, we were told that the flight will now depart another 3 hours later at 8 PM! This seemed fishy to us, as the “fog” should be clearing up, not getting worse as the day progresses. One of my friends looked up the Indigo website to check the routing of our aircraft.”
A rough account of what @IndiGo6E put us through yesterday:
Our flight was scheduled for 2 PM. All 8 of us checked in 2 hours prior as stipulated, and only then were we informed that the flight is 3 hours late due to bad weather (fog). We were not intimated prior to reaching…
— Ranvir Shorey (@RanvirShorey) January 15, 2024
He blamed the airline’s ground staff for not clarifying the matter, until they realized there was no pilot to fly the aircraft. He said the plane, which was supposed to fly from Kolkata already arrived at the Bengaluru Airport.
“It very clearly said that the aircraft that was supposed to fly us was coming in from Kolkata, which had reported no fog issues, and had already arrived at Bangalore. When we confronted the Indigo staff with this information, he simply said that the website has not been updated properly, and gave us his “personal guarantee” that the flight will take off at around 8 PM,” he wrote.
He said that the flight took off at least 10 hours late from its scheduled departure and he felt “helpless” for not reaching home to care of his child. “This was important for me as my child would be alone at home if I did not get back by around 10-10:30 PM. At about 7 PM, the flight time was changed to 9 PM. I began to panic as this would leave me in a spot as a parent, but still did not complain and somehow managed the situation,” he wrote.
“At 8 PM we were told that now the flight will take off after 10 PM! This is when I lost my cool, as this would mean that I would not be able to get back home in time to my child! I reached out to the staff who had given me his “personal guarantee” that the flight will take off at 8 PM. He told me on the phone that he had left the airport(!) and that another staff member will now deal with me, still not telling me the real reason of why the flight was delayed further and when it will take off!,” Ranvir added.
Also read: Jai Shri Ram, Hanuman Chalisa & All That Happened On IndiGo’s 1st Ayodhya Flight
“The new staff assigned to handle me tried the same, usual airline platitudes amd lies to try to pacify me, and I told him not that it will not work with me anymore, as it is obvious that the delay is not due to fog! I appealed to his personal integrity as a human being instead of being a mouthpiece for the airline. Only after this he made a few calls and finally told us the real reason, which was that they did not have a pilot for the flight!”
“He assured me that a pilot has now been assigned and the flight will take off by 10:30 PM. By now I was feeling completely helpless. I somehow made arrangements for someone to watch over my child as I knew that we had been fed lies non-stop for the last 8 hours and were in a hopeless situation.
After this, we had to face another 2-3 hours of lies and delays before a pilot showed up and our flight took off at around midnight, 10 hours after the scheduled time of the flight!,” the actor concluded. The actor said he will be filing a complaint against the airline for the trauma he faced.